The HP Neverstop Laser MFP 1202w is a reliable printer for your home or small office. When issues arise, you can often fix them quickly. Most problems with this printer can be solved by checking the control panel lights, restarting the device, or refilling the toner.
Troubleshooting your HP Neverstop Laser MFP 1202w doesn’t have to be hard. Common issues include paper jams, print quality problems, and connectivity errors. By following some simple steps, you can get your printer working again in no time.
To help you start troubleshooting, here’s a quick guide to common issues and their fixes:
| Issue | Quick Fix |
|---|---|
| Paper jam | Remove jammed paper carefully |
| Low print quality | Clean the print heads |
| Connectivity error | Check Wi-Fi settings |
| Low toner | Refill toner |
| Blinking lights | Check the error code guide |
Troubleshooting Your HP Neverstop Laser MFP 1202w
The HP Neverstop Laser MFP 1202w is designed for hassle-free printing, but like any device, it can occasionally encounter issues. Here’s a guide to troubleshoot common problems:
1. Printing Problems
- Blank Pages:
- Toner Level: Even though it’s a Neverstop, ensure the toner level is adequate.
- Paper Jams: Check for any obstructions in the paper path.
- Drum Unit: The drum unit might be damaged or need cleaning. Refer to the user manual for cleaning instructions.
- Print Driver: Reinstall or update the printer driver.
- Poor Print Quality:
- Toner Distribution: Redistribute the toner by gently shaking the toner reload kit horizontally.
- Print Settings: Adjust print quality settings in your print dialog box.
- Paper Type: Use the correct paper type recommended for your printer.
- Paper Jams:
- Paper Path: Carefully remove any jammed paper, following the instructions in the user manual.
- Paper Type: Use the correct paper type and ensure it’s loaded properly in the tray.
- Paper Tray: Make sure the paper tray is not overloaded.
2. Connectivity Issues
- Wi-Fi Connection:
- Router: Check your router’s connection and restart it if necessary.
- Printer’s Wi-Fi: Ensure Wi-Fi is enabled on the printer and it’s connected to the correct network.
- Wireless Interference: Minimize interference from other devices.
- HP Smart App: Use the HP Smart app for troubleshooting Wi-Fi connections.
- USB Connection:
- Cable: Try a different USB cable.
- Port: Connect to a different USB port on your computer.
- Driver: Reinstall the printer driver.
3. Scanning Issues
- Scanner Not Detected:
- Connection: Ensure the printer is properly connected to your computer.
- Driver: Reinstall or update the scanner driver.
- HP Smart App: Use the HP Smart app for scanning and troubleshooting.
- Scan Quality:
- Scanner Glass: Clean the scanner glass with a soft, lint-free cloth.
- Scan Settings: Adjust the scan resolution and settings in your scanning software.
4. General Troubleshooting
- Restart: Restart both the printer and your computer.
- HP Smart App: Use the HP Smart app for troubleshooting, checking toner levels, and managing your printer.
- User Manual: Refer to the user manual for specific troubleshooting steps and instructions.
- HP Support: If you’re still experiencing issues, contact HP support for assistance.
Tips for Optimal Performance
- Genuine Supplies: Use genuine HP toner reload kits for best results.
- Regular Maintenance: Clean the printer periodically to prevent dust buildup and paper jams.
- Firmware Updates: Check for and install the latest firmware updates from HP’s website to ensure optimal performance and security.
By following these troubleshooting steps and tips, you can resolve common issues with your HP Neverstop Laser MFP 1202w and enjoy uninterrupted printing, scanning, and copying.
Initial Setup and Common Issues
Setting up the HP Neverstop Laser MFP 1202w can be straightforward. But users may face a few hurdles during installation and early use. Let’s explore key aspects of unboxing, connectivity, and paper handling.
Unboxing and Installation
Start by removing all packaging materials from the printer. Check the box contents against the packing list. You’ll find the printer, power cord, and initial toner reload kit.
Connect the power cord and turn on the printer. The control panel will guide you through initial setup. Install the HP Smart app on your computer or mobile device for easy printer management.
Load paper into the input tray. Adjust the guides to fit your paper size. This prevents misfeeds later on.
| Setup Step | Action |
|---|---|
| 1. Unbox | Remove all packaging |
| 2. Connect | Plug in power cord |
| 3. Install | Download HP Smart app |
| 4. Load | Add paper to input tray |
Connectivity Problems
Wi-Fi setup issues are common with the MFP 1202w. If the printer won’t connect, try these steps:
- Press and hold the Wireless and Cancel buttons to activate Wi-Fi setup mode.
- Use the HP Smart app to connect the printer to your network.
- If that fails, connect your computer directly to the printer via USB.
For persistent problems, reset the printer’s network settings. This often resolves stubborn connectivity issues.
Make sure your router’s firmware is up to date. Older firmware can cause compatibility problems with newer printers.
Paper Jams and Feed Issues
Paper jams can disrupt your work. To prevent them:
- Use the right paper type and weight.
- Don’t overfill the paper tray.
- Align paper guides snugly against the paper stack.
If a jam occurs, open the rear door and gently remove stuck paper. Pull it straight out to avoid tearing.
For repeated misfeeds, clean the paper pickup rollers. Use a lint-free cloth slightly dampened with water. Avoid harsh cleaners that might damage the rollers.
Check for debris in the paper path. Small bits of paper can cause recurring jams. A quick visual inspection can save you time and frustration.
Print Quality and Performance
The HP Neverstop Laser MFP 1202w can experience print quality issues and performance slowdowns. Addressing these problems helps maintain optimal output and efficiency.
Toner Smearing or Inconsistent Print Quality
If you notice smeared, fuzzy, or faded prints, check the toner level first. Low toner often causes poor print quality. Refill the toner if needed.
Clean the printer’s internal components:
- Use a lint-free cloth to wipe the paper path
- Remove and gently clean the imaging drum
- Check for paper debris and remove it carefully
Examine your paper quality. Use HP-recommended paper for best results. Avoid damp or wrinkled paper.
Update your printer’s firmware. New updates can improve print quality.
Try these steps if problems persist:
- Print a quality diagnostic page
- Adjust print density settings
- Run the printer’s cleaning cycle
Improving Print Speed
The HP Neverstop Laser MFP 1202w has a recommended monthly page volume of 250 to 2500. To optimize speed:
- Use draft mode for non-critical documents
- Print in black and white when possible
- Close unnecessary programs on your computer
| Print Setting | Speed Impact | Quality Impact |
|---|---|---|
| Draft Mode | Faster | Lower |
| Normal Mode | Average | Good |
| Best Mode | Slower | Highest |
Ensure your printer driver is up to date. Outdated drivers can slow printing.
Check your network connection. A weak Wi-Fi signal may cause delays. Consider using a wired connection for faster speeds.
Simplify complex documents. Large images or intricate graphics take longer to process and print.
Software and Driver Solutions
Resolving software and driver issues is crucial for optimal performance of your HP Neverstop Laser MFP 1202w. Keeping drivers up-to-date and addressing common software glitches can prevent many problems.
Updating or Reinstalling Drivers
To update your HP Neverstop Laser MFP 1202w drivers:
- Visit the HP Support website
- Enter your printer model
- Download the latest drivers
If updates don’t fix the issue, try reinstalling:
- Uninstall current drivers from Control Panel
- Restart your computer
- Download and install fresh drivers
For Windows users, the HP Smart app can automate driver updates. Mac users should check System Preferences for software updates.
Software Glitches and Error Messages
Common software issues include connection failures and print spooler errors. To tackle these:
- Restart both your printer and computer
- Check cable connections or Wi-Fi setup
- Clear the print queue
For persistent errors, try:
- Running the HP Print and Scan Doctor tool
- Updating your operating system
- Checking for conflicts with antivirus software
| Error | Possible Solution |
|---|---|
| Paper jam | Remove stuck paper, check rollers |
| Low toner | Replace toner cartridge |
| Offline status | Check network connection |
If problems persist, contact HP Support Community for expert advice. They can guide you through advanced troubleshooting steps tailored to your specific issue.
Leveraging the HP Support Community
The HP Support Community offers valuable resources for troubleshooting your HP Neverstop Laser MFP 1202w printer. Users can find solutions and connect with others to resolve issues quickly.
Finding Answers and Solutions Online
The HP Support Community provides a wealth of information for your HP Neverstop Laser MFP 1202w. Use the search function to find existing threads about your problem. Look for posts marked as Accepted Solution to get verified fixes.
Browse through categories like “Printing Errors” or “Wireless Networking” to narrow down your search. Check the “Most Helpful” filter to see top-rated solutions first.
| Common Issues | Where to Look |
|---|---|
| Power problems | Printing Errors section |
| Wi-Fi connectivity | Wireless Networking section |
| Print quality | Printing and Scanning section |
Engaging with the Community
If you can’t find an answer, create a new post describing your issue in detail. Include your printer model, error messages, and steps you’ve already tried.
Respond promptly to questions from community experts. They may ask for more information to help diagnose the problem.
Give Kudos to helpful replies. This encourages more community participation.
Consider sharing your own solutions once you’ve resolved an issue. Your experience might help other HP Neverstop Laser MFP 1202w users facing similar problems.
Frequently Asked Questions
HP Neverstop Laser MFP 1202w users often encounter common issues. These questions address key troubleshooting steps for reset, printing problems, error codes, connectivity, offline status, and unresponsive printers.
How do I perform a reset on my HP Neverstop Laser MFP 1202w?
To reset your printer, unplug it from the power source. Wait 60 seconds. Plug it back in and turn it on. This often resolves minor glitches.
For a deeper reset, access the printer’s control panel menu. Look for a “Restore Defaults” or “Factory Reset” option. Follow the prompts to complete the process.
What steps should I take when my HP Neverstop Laser MFP 1202w does not print?
Check if the printer is on and connected. Ensure paper is loaded correctly. Verify the ink levels are sufficient.
Try printing a test page from the printer’s control panel. If it prints, the issue may be with your computer or the print job. If not, check for paper jams or error messages on the printer display.
How can I resolve error 32 on my HP Neverstop Laser MFP 1202w?
Error 32 often indicates a problem with the printer’s memory or firmware. Turn off the printer and unplug it for 60 seconds. Plug it back in and turn it on.
If the error persists, check for firmware updates on HP’s website. Install any available updates. If the issue continues, contact HP support for further assistance.
What are the troubleshooting steps for HP Neverstop Laser MFP 1202w connectivity issues?
First, restart your printer and router. Check if other devices can connect to your network.
For Wi-Fi issues, try reconnecting your printer to the network. Access the printer’s wireless setup menu and follow the prompts to reconnect to your Wi-Fi. Ensure you’re using the correct network password.
Why is the HP Neverstop Laser MFP 1202w printer showing as offline, and how can it be resolved?
An offline status can occur due to connection issues or printer problems. Check your printer’s physical connections. Ensure it’s turned on and connected to your network.
Restart both your printer and computer. On your computer, remove the printer from your devices and re-add it. This often resolves offline status issues.
What should I do if my HP Neverstop Laser MFP 1202w is unresponsive?
If your printer is unresponsive, perform a hard reset. Unplug the power cord while the printer is on. Wait 60 seconds, then plug it back in and turn it on.
Check for any visible issues like paper jams or low toner. Clear any error messages on the display. If problems persist, consider updating the printer’s firmware or contacting HP support.
| Issue | Quick Fix |
|---|---|
| Not printing | Check connections and paper |
| Error 32 | Power cycle and update firmware |
| Connectivity | Restart devices and reconnect to Wi-Fi |
| Offline status | Restart and re-add printer to computer |
| Unresponsive | Perform hard reset and check for jams |
