Brookstone towel warmers bring cozy comfort to your bathroom, but sometimes they need a little troubleshooting. If your towel warmer isn’t working as expected, don’t worry. Most issues can be fixed with a few simple steps, like checking the power connection or resetting the safety plug.
These handy devices can warm two bath sheets measuring about 40″ x 70″. For the best results, place your Brookstone towel warmer on a dry, level surface and plug it into a standard 120V outlet. Remember to press the red reset button on the safety plug before use.
If your towel warmer won’t turn on or stops working mid-cycle, try these quick fixes. First, make sure it’s plugged in securely. Then, check if the reset button needs pressing. Let the unit cool down between uses, and always wait for the red hot surface light to turn off before starting a new cycle.
| Issue | Quick Fix |
|---|---|
| Won’t turn on | Check power connection |
| Stops mid-cycle | Let cool, then reset |
| Red light stays on | Allow full cool-down |
| Uneven heating | Distribute towels evenly |
Troubleshooting Your Brookstone Towel Warmer
A warm towel after a shower or bath is a luxurious treat, but what happens when your Brookstone towel warmer isn’t working as expected? Before you send it back or call for repairs, try these troubleshooting steps to get it back to warming your towels in no time.
Towel Warmer Not Heating
- Power supply: Ensure the towel warmer is plugged in securely to a working outlet. Check the circuit breaker or fuse box to rule out any electrical issues.
- On/Off switch: Many towel warmers have an on/off switch. Make sure it’s in the “On” position. Some models have a timer; ensure it’s set correctly.
- Heating element: If your model has a removable heating element, ensure it’s properly inserted and connected.
- Overheating protection: Some towel warmers have an automatic shut-off feature to prevent overheating. If it has shut off, allow it to cool down before trying again.
Towel Warmer Not Heating Evenly
- Towel placement: Make sure the towel is spread evenly inside the warmer, without any thick folds or bunches. This allows for proper heat circulation.
- Overloading: Avoid overloading the warmer with too many towels. This can restrict airflow and cause uneven heating.
- Air vents: Ensure the air vents on the towel warmer are not blocked.
Towel Warmer Taking Too Long to Heat
- Towel thickness: Thick towels take longer to heat than thin ones. Consider using thinner towels or allowing more time for heating.
- Ambient temperature: The surrounding room temperature can affect the heating time. A colder room will require more time to warm the towels.
- Heating element: If the heating element is malfunctioning, it may take longer to heat or not heat at all. Contact Brookstone or an authorized service center for assistance.
Unusual Noises
- Normal sounds: Some towel warmers may produce a slight humming sound during operation, which is normal.
- Concerning sounds: If you hear loud rattling, buzzing, or clicking, it could indicate a problem with the heating element or fan. Unplug the device and contact customer support.
Safety Precautions
- Water and moisture: Never immerse the towel warmer in water or use it near water sources.
- Unplug when not in use: Always unplug the towel warmer when not in use, especially for extended periods.
- Children and pets: Keep the towel warmer out of reach of children and pets.
- Fabric care: Check the care labels on your towels to ensure they are suitable for use in a towel warmer. Some delicate fabrics may be damaged by heat.
Brookstone Towel Warmer: Tips for Optimal Use
Want to get the most out of your Brookstone towel warmer? Here are some tips for optimal use and enjoyment:
- Preheat the warmer: For faster and more efficient heating, preheat the warmer for 15-20 minutes before placing your towels inside.
- Towel size and type: Use towels that are appropriately sized for the warmer. Avoid using oversized or excessively thick towels, as they may not heat evenly.
- Timer function: If your model has a timer, utilize it to automatically turn off the warmer after a set time. This helps conserve energy and prevents overheating.
- Aromatherapy: Add a few drops of your favorite essential oil to the towel for a spa-like experience.
- Storage: When not in use, store the towel warmer in a clean, dry place.
- Cleaning: Wipe the exterior of the warmer with a damp cloth as needed. If your model has a removable heating element, clean it according to the manufacturer’s instructions.
Getting to Know Your Brookstone Towel Warmer
The Brookstone Towel Warmer offers luxurious warmth for your towels. Understanding its features and safety precautions will help you use it effectively and safely.
Important Safeguards and Safety Precautions
When using your Brookstone Towel Warmer, follow these key safety guidelines:
- Always plug the ground fault safety plug into a standard 120V AC outlet.
- Place the warmer on a dry, level, hard surface.
- Don’t immerse the warmer in water or other liquids.
- Unplug when not in use and before cleaning.
- Allow to cool before handling or cleaning.
- Keep away from children and pets.
- Don’t use if the cord or plug is damaged.
- Use only for its intended purpose of warming towels.
Remember, the towel warmer’s surface gets hot. Don’t touch it directly while in use.
Location of Controls and Features
Your Brookstone Towel Warmer has several important components:
- On/Off Button: Located on the front of the unit.
- Green Heating Light: Indicates the warmer is heating.
- Hot Surface Caution Light: Warns when the interior is hot.
- Lid: Opens to place towels inside.
- Power Cord: Connects to a 120V outlet.
| Feature | Function |
|---|---|
| On/Off Button | Controls power |
| Green Light | Shows heating status |
| Red Light | Indicates hot surface |
| Lid | Access to warming chamber |
| Power Cord | Connects to outlet |
To use, simply open the lid, place your towels inside, close the lid, and press the On/Off button. The green light will show it’s working.
Operating Your Towel Warmer
Proper operation of your Brookstone towel warmer ensures optimal performance and safety. Follow these guidelines to warm your towels effectively while avoiding potential hazards.
Preparing the Towel Warmer
Place the towel warmer on a dry, level surface. Plug the Ground Fault Safety Plug into a standard 120V AC outlet. Press the red reset button on the plug to activate the safety feature. This step is crucial for preventing electric shock.
Open the lid and remove any packaging materials. Ensure the interior is clean and dry before use. Check that the power cord is not frayed or damaged.
Select 100% cotton or cotton blend towels for best results. The warmer can accommodate two bath sheets measuring about 40″ x 70″. Avoid using synthetic materials as they may not warm as effectively.
Towel Warmer Operation
Insert your towels or robes into the warmer. Close the lid securely. Press the power button to start the warming cycle. The green indicator light will illuminate when the device is on.
Typical warming time is 10-20 minutes, depending on towel thickness. Do not leave towels in the warmer for extended periods to prevent overheating.
| Item | Recommended Warming Time |
|---|---|
| Thin towels | 10-15 minutes |
| Thick towels | 15-20 minutes |
| Robes | 20-25 minutes |
Remove towels using the fabric handles if available. Be cautious as contents may be hot.
Safety Features
Your towel warmer includes an Appliance Leakage Current Interrupter (ALCI) in the plug. This device cuts power if it detects a current imbalance, protecting against electric shock.
The warmer has an automatic shut-off feature. It powers down after the warming cycle to prevent overheating. This safeguard activates even if you forget to turn off the device.
Never immerse the warmer in water. Keep liquids away from the unit. If the warmer gets wet, unplug it immediately and let it dry completely before using again.
Care and Maintenance
Proper care keeps your Brookstone towel warmer working efficiently. Regular cleaning and correct storage extend its lifespan and maintain performance.
Cleaning Procedures
To clean your towel warmer, unplug it and let it cool completely. Wipe the exterior with a soft damp cloth. Avoid harsh chemicals or abrasive materials that could damage the surface. For stubborn stains, use a mild soap solution.
Clean the interior with a dry cloth to remove any lint or debris. Don’t submerge the unit in water or let liquid enter the electrical components. Check the plug and cord for signs of wear or damage during cleaning.
Frequency of cleaning depends on usage. Weekly cleaning is ideal for regularly used warmers. Less frequent users can clean monthly.
Storage Tips
When not in use, store your towel warmer in a cool, dry place. Avoid humid areas to prevent moisture damage. Unplug the unit before storage to ensure safety.
Coil the power cord loosely to prevent kinks or damage. Don’t wrap it tightly around the warmer. Store the warmer upright to maintain its shape and protect internal components.
Cover the warmer with a cloth to keep dust off. If storing long-term, place it in its original box or a similar container for extra protection.
| Storage Do’s | Storage Don’ts |
|---|---|
| Store upright | Store in damp areas |
| Coil cord loosely | Wrap cord tightly |
| Cover to protect from dust | Leave plugged in |
Troubleshooting and Warranty
Brookstone towel warmers may encounter issues during use. Knowing how to troubleshoot common problems and understanding the warranty can help you resolve issues quickly.
Common Issues and Solutions
If your Brookstone towel warmer fails to turn on, first check that it’s properly plugged into a working outlet. Press the red reset button on the Ground Fault Plug if present. Ensure the power switch is in the “on” position.
For inconsistent heating, clean the interior with a damp cloth to remove any debris. Check that the lid is closed securely during operation.
If the heating light doesn’t illuminate:
- Verify the power connection
- Allow the unit to cool before restarting
- Contact customer service if the issue persists
| Problem | Solution |
|---|---|
| Won’t turn on | Check plug, reset button, power switch |
| Uneven heating | Clean interior, ensure lid is closed |
| No heating light | Check power, cool down, contact support |
Brookstone Customer Service and Warranty Information
Brookstone offers a limited warranty on towel warmers. The warranty covers defects in materials and workmanship for a specified period from the date of purchase.
To obtain warranty service, call Brookstone at 1-800-292-9819. Be prepared to describe the product and the problem. Brookstone may repair the defect, replace the product, or provide a store credit.
Keep your purchase receipt as proof of the warranty period. The warranty doesn’t cover damage from accidents, misuse, or unauthorized repairs.
For product support or questions about your towel warmer, consult the user manual or contact Brookstone customer service directly.
Frequently Asked Questions
Brookstone towel warmers may encounter various issues. These questions address common problems and provide helpful solutions for users.
How do I resolve error codes on my Brookstone towel warmer?
Brookstone towel warmers don’t typically display error codes. If you see unusual lights or behavior, unplug the device and wait 30 seconds before plugging it back in. This often resolves minor glitches.
What could be the reason my Brookstone towel warmer is not heating?
Check if the power cord is properly connected to a working outlet. Ensure the lid is closed completely. Press the reset button on the safety plug if your model has one. If these steps don’t work, the heating element may need replacement.
Are there steps for resetting a Brookstone towel warmer if it stops working?
Unplug the towel warmer for 5 minutes. Plug it back in and press the reset button on the safety plug if your model has one. Open and close the lid to ensure proper connection. If it still doesn’t work, contact Brookstone customer service.
What should I check if the lid of my Brookstone towel warmer won’t close properly?
Inspect the lid hinges for damage. Remove any obstructions inside the warmer. Ensure towels are not overstuffed. Gently align the lid when closing. If problems persist, the lid mechanism may need repair or replacement.
How long is the manufacturer warranty valid for the Brookstone towel warmer?
Brookstone typically offers a one-year limited warranty on towel warmers. This covers defects in materials and workmanship under normal use. Keep your purchase receipt for warranty claims.
Is it safe to operate a Brookstone towel warmer continuously?
Brookstone towel warmers are designed for intermittent use. Turn off the device after each use. Continuous operation may cause overheating or reduce the product’s lifespan. Always follow the manufacturer’s instructions for safe usage.
| Issue | Quick Fix |
|---|---|
| Not heating | Check power connection and reset button |
| Lid won’t close | Remove obstructions, check hinges |
| Stops working | Unplug for 5 minutes, then reset |
| Unusual behavior | Unplug for 30 seconds, then restart |
