The Brother HL-L2390DW is a popular monochrome laser printer known for its reliability. Yet, like any device, it can face issues. Troubleshooting common problems with the HL-L2390DW is often simple and can save you time and money.
You may encounter paper jams, print quality issues, or connectivity problems. Many of these can be fixed quickly at home. The printer’s manual and online support offer detailed guides for various issues.
Brother Industries, the maker of the HL-L2390DW, provides regular firmware updates to improve performance. Keeping your printer updated can prevent many problems before they start. Let’s look at some common issues and their solutions:
| Issue | Possible Solution |
|---|---|
| Paper jams | Check paper tray, remove debris |
| Poor print quality | Clean drum unit, replace toner |
| Wi-Fi connection fails | Reset network settings, update firmware |
Troubleshooting Your Brother HL-L2390DW Printer
The Brother HL-L2390DW is a popular compact monochrome laser printer, known for its reliability and affordability. However, like any technology, it can sometimes experience hiccups. This guide provides solutions to common problems you might encounter with your HL-L2390DW.
1. Printer Won’t Print
- Check connections: Ensure the power cord is securely plugged in and the printer is turned on. If connected via USB, try a different USB port or cable. For wireless connections, make sure your Wi-Fi is working and the printer is connected to the correct network.
- Restart everything: Restart your computer, printer, and router. This can often resolve temporary communication issues.
- Check printer queue: Make sure there are no stuck print jobs in your computer’s print queue. Clear any pending jobs and try printing again.
- Driver issues: Ensure you have the correct printer drivers installed. Visit the Brother support website to download the latest drivers for your operating system.
2. Paper Jams
- Locate the jam: Carefully follow the instructions in your printer’s manual to identify the location of the paper jam.
- Gently remove the paper: Do not pull or tear the paper. Gently remove it in the direction indicated in the manual.
- Check for obstructions: Ensure there are no foreign objects or torn pieces of paper left inside the printer.
- Reload paper correctly: Make sure the paper tray is properly loaded and the paper guides are adjusted correctly.
3. Poor Print Quality
- Check toner levels: Low toner can cause faint printing or streaks. Replace the toner cartridge if needed.
- Clean the drum unit: The drum unit can accumulate dust and debris. Gently clean it with a soft, dry cloth.
- Adjust print settings: Try adjusting the print density or quality settings in your printer driver.
- Check paper type: Use paper that is compatible with your printer. Avoid using wrinkled or damp paper.
4. Wireless Connection Problems
- Check Wi-Fi signal: Make sure your printer is within range of your Wi-Fi router and that the signal is strong.
- Restart your router: Restarting your router can often resolve connectivity issues.
- Check printer’s network settings: Make sure the printer is connected to the correct Wi-Fi network and has the correct network password.
- Update printer firmware: Brother periodically releases firmware updates that can improve performance and fix bugs. Check the Brother support website for updates.
5. Error Messages
- Identify the error code: Note down the specific error code displayed on the printer’s control panel.
- Consult the manual or online resources: Refer to your printer’s manual or the Brother support website for troubleshooting information related to the error code.
| Problem | Possible Solutions |
|---|---|
| Printer won’t print | Check connections, restart devices, check print queue, update drivers |
| Paper jams | Locate and remove jammed paper, check for obstructions, reload paper correctly |
| Poor print quality | Check toner levels, clean the drum unit, adjust print settings, check paper type |
| Wireless connection problems | Check Wi-Fi signal, restart router, check printer’s network settings, update firmware |
| Error messages | Identify the error code, consult the manual or online resources |
Maintaining Your Brother HL-L2390DW
Regular maintenance can help prevent problems and keep your printer running smoothly:
- Replace toner when needed: Don’t wait until the toner is completely empty.
- Clean the printer regularly: Use a soft, dry cloth to wipe down the exterior and interior of the printer.
- Use high-quality paper: Using good quality paper can reduce the risk of paper jams and improve print quality.
- Update firmware: Keep your printer’s firmware up to date to benefit from the latest improvements and bug fixes.
By following these tips and performing regular maintenance, you can ensure your Brother HL-L2390DW printer continues to provide reliable and high-quality printing for years to come.
Setting Up the HL-L2390DW Printer
The Brother HL-L2390DW printer setup involves unpacking, hardware assembly, cartridge installation, and network connection. Follow these steps to get your printer ready for use quickly and efficiently.
Unpacking and Initial Hardware Setup
Start by removing the printer from its packaging. Take out all protective materials including tape and plastic wrapping. Place the printer on a sturdy, level surface with enough space for ventilation.
Lift the scanner unit and remove any packing materials inside. Lower the scanner unit back down. Attach the paper tray to the front of the printer. Extend the paper support flap.
Connect the power cord to the printer and plug it into an electrical outlet. Press the power button to turn on the device. The LCD screen will light up, indicating the printer is ready for further setup.
Installing Cartridges and Paper
Open the top cover of the printer to access the toner cartridge compartment. Unpack the starter toner cartridge that came with your HL-L2390DW. Gently shake it side to side to distribute the toner evenly.
Remove the protective cover from the cartridge. Insert it into the printer until it clicks into place. Close the top cover securely.
Pull out the paper tray and adjust the paper guides to fit your paper size. Load paper into the tray, print side down. Don’t overfill past the maximum fill line. Slide the tray back into the printer.
Connecting to a Network
The HL-L2390DW offers Wi-Fi connectivity for easy setup. Press the Menu button on the control panel. Use the arrow keys to navigate to “Network” and press OK.
Select “WLAN” and then “Setup Wizard.” The printer will search for available networks. Choose your Wi-Fi network from the list and enter your password using the printer’s keypad.
Once connected, print a network configuration report to confirm. Go to Menu > Print Reports > Network Configuration. This report shows your printer’s IP address and network settings.
| Connection Type | Pros | Cons |
|---|---|---|
| Wi-Fi | Easy setup, no cables | Potential interference |
| Ethernet | Stable connection | Requires cable |
| USB | Simple, direct link | Limited to one computer |
For detailed instructions, refer to the Quick Setup Guide provided by Brother Industries.
Basic Troubleshooting
The Brother HL-L2390DW printer may encounter common issues. These can often be resolved with simple steps. Let’s explore solutions for power problems, print quality concerns, and paper handling difficulties.
Power Issues and Solutions
If your HL-L2390DW won’t turn on, check the power cord connection. Ensure it’s securely plugged into both the printer and wall outlet. Try a different outlet to rule out electrical problems.
Press the power button firmly. If the printer still doesn’t respond, unplug it for 60 seconds. Then plug it back in and try again. This can reset internal components.
Check for any visible damage to the power cord. Replace it if you notice fraying or exposed wires. A faulty power supply unit may require professional repair.
Print Quality Problems
Poor print quality can stem from various factors. Start by checking your toner levels. Replace the cartridge if it’s low or empty.
Clean the corona wire inside the drum unit. Gently slide the green tab from left to right several times. This removes debris that can cause streaks or faded prints.
Adjust the print density in your printer settings. Higher density can improve faint prints, while lower density can fix overly dark output.
Run the printer’s built-in calibration tool. This aligns internal components for optimal print quality. You’ll find this option in the printer’s menu or through the Brother control center software.
Paper Feed and Jam Issues
Paper jams are frustrating but often easy to fix. First, open all printer doors and remove any visible jammed paper. Pull gently to avoid tearing.
Check the paper tray. Ensure sheets aren’t overfilled and align properly. Fan the stack before loading to prevent multiple sheets from feeding at once.
Clean the paper pick-up rollers with a lint-free cloth. Dirt or wear on these can cause feed issues. Replace rollers if cleaning doesn’t help.
Use the correct paper type setting in your print job. Mismatched settings can cause jams or poor feeding. Adjust thickness and size as needed for specialty media.
| Issue | Quick Fix |
|---|---|
| Power | Check connections, reset |
| Print Quality | Clean components, check toner |
| Paper Jams | Remove stuck paper, clean rollers |
Advanced Troubleshooting
When your Brother HL-L2390DW faces complex issues, advanced troubleshooting steps can help resolve them. These techniques address network problems, scanner malfunctions, and firmware-related concerns.
Network Connectivity Difficulties
Network issues can disrupt your printer’s functionality. Start by checking your router settings. Ensure the printer’s IP address is correct and hasn’t changed. You can find this in the network configuration report.
Try these steps:
- Restart your router and printer
- Use a wired connection if possible
- Update your router’s firmware
If problems persist, reset the printer’s network settings. Hold the ‘Go’ button for 10 seconds until all LEDs light up. This returns network settings to factory defaults.
For advanced users, check firewall settings. Ensure they’re not blocking printer communication. Add exceptions for Brother software if needed.
Scanner and Copy Function Problems
Scanner issues often stem from physical obstructions or software glitches. First, clean the scanner glass with a soft, lint-free cloth. Check for paper bits or debris in the document feeder.
Troubleshooting steps:
- Restart the printer
- Update scanner drivers
- Run the printer’s built-in diagnostics
For copy problems, ensure you’re using the correct paper size and type. Adjust copy settings like density and quality if needed.
If scans appear blank, check the document orientation. Place it face-down on the scanner glass or face-up in the document feeder.
Firmware Updates and Printer Resets
Keeping your printer’s firmware up-to-date is crucial for optimal performance. Check for updates regularly on the Brother support website.
To update firmware:
- Download the latest version
- Connect your printer via USB
- Run the update utility
For persistent issues, consider a factory reset. This will erase all settings, so use it as a last resort.
Reset steps:
- Turn off the printer
- Hold the ‘Go’ button while turning it on
- Release ‘Go’ after all LEDs light up
After resetting, reconfigure your network and print settings.
| Troubleshooting Area | Common Issues | Quick Fixes |
|---|---|---|
| Network | IP conflicts, Firewall blocks | Reset network, Update router |
| Scanner | Blank scans, Poor quality | Clean glass, Update drivers |
| Firmware | Outdated software, Glitches | Update firmware, Factory reset |
Maintenance and Care
Regular maintenance of your Brother HL-L2390DW printer ensures optimal performance and longevity. Here are key steps to keep your device in top shape:
Clean the exterior weekly with a dry, lint-free cloth. Avoid harsh chemicals that might damage the printer’s surface.
Replace consumables as needed:
- Toner cartridge
- Drum unit
Brother’s website offers detailed guides for replacing these parts.
Update firmware periodically to improve functionality and security. Check for updates through the printer’s menu or Brother’s support page.
Perform routine checks:
- Inspect paper trays for debris
- Clean the corona wire inside the drum unit
- Check all cable connections
Here’s a quick maintenance schedule:
| Task | Frequency |
|---|---|
| Clean exterior | Weekly |
| Check consumables | Monthly |
| Update firmware | Quarterly |
| Deep clean interior | Annually |
Remember to use genuine Brother supplies to maintain print quality and prevent potential damage to your printer.
If you encounter persistent issues, consult the troubleshooting guide on Brother’s support site. It provides solutions for common problems and maintenance tips.
By following these steps, you’ll extend your printer’s life and enjoy consistent, high-quality prints.
Frequently Asked Questions
The Brother HL-L2390DW printer may encounter various issues during operation. These common problems can often be resolved through simple troubleshooting steps. Here are some solutions to frequently encountered issues with this printer model.
How can I resolve paper jam issues in the Brother HL-L2390DW printer?
To clear a paper jam, open the back cover and carefully remove any stuck paper. Check the toner cartridge area and gently pull out jammed sheets. Remove the paper tray and clear any obstructions. Reload paper properly and ensure guides are adjusted correctly.
What steps should I take if my Brother HL-L2390DW printer is not connecting to Wi-Fi?
First, restart both your printer and router. Check if the Wi-Fi password is correct. Use the printer’s control panel to reconnect to your network. If issues persist, try resetting the printer’s network settings and set up the connection again.
Why is the Brother HL-L2390DW printer not printing double-sided documents automatically?
Ensure duplex printing is enabled in both your printer settings and the print dialog on your computer. Check if your paper type and size support duplex printing. Clean the paper pick-up rollers if pages are not feeding correctly during duplex printing.
How do I update the driver for my Brother HL-L2390DW printer?
Visit the official Brother support website to download the latest drivers. Choose your operating system and follow the installation instructions. Alternatively, use Windows Update or macOS Software Update to check for and install driver updates.
What should I do if the Brother HL-L2390DW printer is producing poor print quality?
Clean the corona wire inside the drum unit using the green tab. Replace the toner cartridge if it’s low. Adjust the print density in the printer settings. If problems persist, the drum unit may need replacement. Perform a test print to check for improvements.
How to fix the problem when the Brother HL-L2390DW printer is not detected over the Ethernet network?
Check if the Ethernet cable is securely connected to both the printer and router. Restart the printer and router. Verify that the printer’s IP address is correctly configured in your computer’s printer settings. Try printing a network configuration report to confirm network settings.
| Issue | Quick Fix |
|---|---|
| Paper Jam | Open covers, remove jammed paper |
| Wi-Fi Connection | Restart devices, verify password |
| No Duplex Printing | Enable in settings, check paper type |
| Driver Update | Download from Brother website |
| Poor Print Quality | Clean corona wire, replace toner |
| Network Detection | Check cables, verify IP settings |
